Awesome, thanks for the followup robocam.robocam wrote: ↑Nov 06 2019 11:32amI checked with a square this time (to make sure the ruler markings line up), and it is closer to 28-3/4" at the lowest point. The bike is flat on the ground unloaded. That's just about where you would be if you got off your seat. This is a medium framed X-1. Batboy, I'll try to measure my AM1000 for you soon.
formula101 wrote: ↑Oct 29 2019 6:50pmDo you mind posting a photo? The question is what is the standover at the point where someone would actually stand over the bicycle not the lowest possible standover measurement obtainable.
In bicycle shoes, someone with a 28" inseam might improve their standover by half an inch.
Bikes these days (27.5, 29, 26 with fat tires) with suspension, aren't really designed to have much more than 29" of standover in a best case scenario...
Geometry charts for e-bikes are typically barebones at best, and flat out inaccurate in too many cases. It's great to see real world measurements to verify.
I think he should've contacted Frey first instead of throwing them under the bus online. How can they possibly address the problem if they don't know of it's existence in the first place?!? At least give them a chance to respond and make things right. Instead, he threw a fit online and fixed the problem himself and then gave a non-committal "I think they should do something to make it right" response without giving an indication that he'd even contact the company in the future for a follow up.
I don't even buy this argument that the hub was crap quality. Failures are commonplace with even the most expensive bikes and components. The highest end carbon and ti frames can and do fail. You can taco aluminum rims of any price. Conversely, I've bought many cheap components and even bikes that were reliable for many years. I recently bought a few replacement stems for $7 each, and aside from having to buy a couple of additional spacers, they are perfectly functional and of good quality. There is no consistent correlation between price and durability or performance.
As far as Frey, they were technically in the right asking for photos and whatnot, but as far as their PR game, it almost always makes sense to appease a customer who has the leverage to make you look bad online and thereby hurt your bottom line. Their failing was more of a practical rather than an ethical one.
The customer had a right to be upset and to note the problem but seemed more intent on causing drama online rather than do the right thing and solve this behind the scenes.